Updated on December 5, 2016
Flight Review: Singapore Airlines Suites (First) Class NRT – SIN
With our short break between flights over, it was time to head back onto the plane for our next Suites Class experience!
When I was first thinking about these flights I debated whether to do one review for both or two separate reviews. After experiencing the two flights I decided on two for a couple reasons. First, the crew, menus and really the overall experience was different between these two, surprisingly. Second, with this review I decided to use a different camera and explore the rest of the plane. So here we go!
Here is the trip so far!
Upon entering the forward most door, used only for Suites Class, we were again greeted warmly by the crew and shown to our middle seats in row 3.
As Katie got settled in, I decided to go around the plane and take pictures of the other cabins!
Airline: Singapore Airlines
Route: SQ11 NRT-SIN
Cabin: F (Suites Class)
Seats: 3C and 3D
Flight time: 7 hours
First I ventured directly back behind our cabin to the Premium Economy section and then back to Economy. PE is set up in a 2-4-2 layout while the E is set up in a 3-4-3 layout.
After that I went back to the very front of the plane so I could climb the stairs to the Business Class on the second floor. The crew insisted on walking with me up the stairs and then made sure the crew on the second floor knew I was there in case I needed anything. She kindly followed me around and kept asking if she could get me anything or if she could take a picture of me in the seats. I declined but really appreciated the service.
The Business Class is set up in a 1-2-1 layout on the second floor and as you can see, the seats are huge! They have to be one of the widest, if not the widest Business Class seats around and I would be thrilled with them if there were no First Class seats available.
So, now that we have seen the rest of the plane it is time to get back to the main event! The Suites!
After my little tour I took my seat and was immediately offered a pre-departure drink. It was a hard choice once again, but I went with the Dom Perignon over the Krug again!
The Suites Class cabin is set up generally as a 1-2-1 layout with the middle seats being staggered a bit. There were only 3 other people on this flight. They were in each of the front 2 seats and in 4F, making the cabin load 5/12. Here is the cabin layout below:
With drinks in hand we were then given our Bose headphones, pajamas, slippers and amenity kits. The amenity kits are not jammed full of cheap stuff like on some airlines. It has quality Salvatore Ferragamo products with extra things like toothbrush, tooth paste, razor, etc., being found in the bathroom as needed.
We quickly realized that there was a whole new crew on this flight and we immediately noticed a difference as this crew seemed more friendly and personable. They were great!
After having a drink and getting changed into our pajamas we had a smooth take off followed by our menus being delivered and orders taken as well as more champagne! We did some taste testing between Krug and the Dom on our last flight so we already knew that we were sticking with Dom on this one 😉 . Now it was time to explore around the Suite again!
THE SEAT (Suite)
First of all, this isn’t just a seat. It is a enclosed suite with almost full height doors and windows which can be closed for more privacy! With the walls going up so high it really creates a feeling of having a really large personal area, much more than any other airline I have flown on.
As I mentioned in the last review, these seats are HUGE at 35 inches, making them almost 3 FEET wide! They have also been re-upholstered in the last year or so, making them a much more appealing dark brown color as well as being smooth and comfortable. As you see below, the seat also has a leg and foot rest when it is reclined
The window suites have a table area along the window for placing things and the middle suites has this table between the seats and it combines for a large area separating the two passengers. The tray table comes out of the side of this table area.
Looking around the rest of the suite from 3C I find a large, deep storage compartment to my right along with the power outlets and headphone plug.
On the other side along the window and the door you find more small storage options as well as your light controls and a controller to operate the entertainment system and the rest of the suite.
Directly in front of you when sitting down is a footrest/companion seat with a large TV above and a luggage storage area below. Next to the TV is a vanity mirror and our pillows and a blanket were on the companion seat when we arrived.
Another feature that I didn’t know about before this trip is the fact that there are garment closets between the suites where the staff hung my clothes after changing into my pajamas.
When it comes to turning your First Class seat into a bed, Singapore Airlines does it a bit different than most other airlines. Instead of your seat reclining until it is fully flat, the seat and wall behind the seat actually fold down to create the bed. Some people have complained that because of this the seat doesn’t recline enough to get really cozy, but after 3 Singapore Airlines flights I have to disagree, I have always been super comfortable.
Since the 2 middle seats in front of us were unoccupied we asked that they be turned into our beds while we ate dinner so we basically ended up with a Bedroom AND Living room haha. After eating we went to check out our bedroom and found a perfectly made double bed with a surprise!!
As you can see, not only was the bed perfectly made, there were also his and hers Singapore Airlines Bears!
As I discussed in my last flight review, these middle seats are AWESOME because they create a double bed but there isn’t actually a mattress all the way across. There is a 3 inch plastic strip running between the mattresses. Because of this I don’t think it would be very comfortable to lay right in the center or across the center but I was able to put my arm around my wife and sleep right next to her which you can’t do on almost any other airline! This crew also put an extra cushion over the center divider which made it even softer (which they didn’t do on the last flight). We slept about 3 hours and as I said before, SQ is second only to Cathay Pacific when it comes to comfort.
After getting our drinks and some warm nuts after take off our orders were taken, which was easy since I had ordered my meal using their Book the Cook feature online before we left. For dinner I went over to Katie’s Suite and sat in the companion seat across from her.
For those who are interested, here is the menu from this flight (which was different than our LAX-NRT flight):
I started with the Satay which was AWESOME, followed by caviar, salad and soup before getting to my main course!
I will say that I like eating caviar better with blinis/little pancakes than with crackers but I will take what I can get! For my main course I again got the Lobster! It was again, just OK. Great for food on a plane but no where near one of the better lobster dishes I have eaten. Katie had the Pan Roasted Chicken Breast which she really liked.
We had another delicious dessert after this meal getting a warm peach crumble with vanilla ice cream! So good!
Later in the flight before we landed I also ordered a cappuccino which was good and just what I needed after so much flying! Katie ordered an iced coffee which looked really good also.
The entertainment system has some good movies, TV shows, games, travel info, maps and even has a way to connect your computer or learn a language! There are a lot of pictures of the screen in the last review for those who are interested.
While the screen is huge and really easy to control I did start to see some of the limitations on this second flight in a short period of time. I found things to watch but there weren’t a lot of things jumping out at me any more. Still, very good over all.
When it comes to service, this crew was FANTASTIC! As I mentioned earlier, we could tell right away that this crew was different. They seemed to have more personality and caring feel. The previous crew did a really great job as well but there was just more to this crew. We never wanted for anything, they put the extra cushion down when making the beds, they gave us little bears and just in general seemed to go out of the way to make this a great flight for us! A+ work.
This was a really great flight! The food and suite were again outstanding but the crew on this flight were really a cut above and made this one of the best flights I have ever taken!
In general I think 7 hours is too short to enjoy all the aspects of this experience but since I had just spent 12 hours on it earlier, I didn’t feel that need to sleep less and play more like I did on the first flight.
This is still a world-class hard product with great service and the crew on this flight was really one of the best. Hopefully it won’t be too long before I experience this fantastic airline again!
Next up: walking around Singapore’s impressive airport and checking out the SATS Premier Lounge!