Posted on August 2, 2015
Over the last couple years I have found that this hotel is a hidden gem of the Hyatt Program. It is located right downtown, a few blocks from the Rams’ football stadium, a few blocks from the Cardinals’ baseball stadium and literally right next to The Arch!
There is construction right next to the hotel currently but there will be a beautiful new park next to the hotel soon which will connect across to the Arch! It is certainly not a new hotel but it isn’t old and broken down either. It is a category 2 hotel which means that you can book a room for 8K Hyatt GoldPassport points or do points and cash for 4K points + $55. During the winter the value is OK, but during the summer when the downtown fills up, the value rises. On weekend nights when there is a Cardinals game I have seen the rooms go for $250-$350, and don’t be surprised if it just plain sold out.
There are entrances on two sides of the hotel which have attendants who will valet park your car. However, what I have done during the last several stays here is just drop Katie off with the bags and pull around to the Mansion House Parking Garage, which has been only $5 a night. You can’t beat that downtown in a major city.
Once you enter the main lobby there is a large open space which has a Ruth’s Chris Steakhouse to your right, another hotel restaurant straight ahead, as well as escalators to the 2nd floor. Going to your left you find the check-in desk and a Starbucks.
Around the corner you will find two sets of elevators, a gift shop, and a Bar and Grill. Be careful to look at the signs above the elevators before getting on, as not all elevators go to all floors. Also, just before the elevators on your right you will see a hall where the hotel gym resides.
Each room I have stayed in has a nice large screen TV, a fridge and cabinets under the TV, a good sized desk and ledge/seating area with a window overlooking downtown as well as a nice bathroom with separate sink, and comfy bed.
2 Queen Bed Rooms
King Regency Club Room
This room was roughly the same as the 2 Queen bed rooms but was on 17th floor with the Regency Club and had a slightly better lounge chair.
Diamond Amenity and Regency Club Lounge
During check-in you have the choice of 1K points or an amenity if you are a Diamond Member. Here they will give you a sheet of paper with you choices of a food and a beverage. There are sodas, waters, cookies, fruits, beers, wine and mixed nuts to pick from. We chose the wine and nuts on our last 2 visits. There is really no reason to get the sodas or water considering you can get as many as you want in the lounge.
As I mentioned before the Regency Club is on the 17th floor and is pretty spacious with windows facing the river and The Arch.
The Club has an espresso and coffee machine, a fridge with sodas, water and juices and there are always small snacks and HUGE cookies!
In the mornings there is a pretty good breakfast and in the evening there has been some really good appetizers including BBQ Pulled Pork one night and chicken kabobs another night.
Two visits ago when I was here I had very mixed feelings with how I felt about the service at this hotel. To start, I booked with points+cash and while I was on the phone they upgraded me to a Junior Suite which I was very pleased with as it would be Katie, my Father and me staying there.
Then on the morning of arrival they called me to tell me that they no longer had a Junior Suite available which made me a bit annoyed but then they offered me two connected rooms instead which was great! So, now we had 2 rooms for $55 + 4K points on a weekend that rooms were selling for $350/night due to the Cardinals/Royals Game.
We arrived around 11:45am and asked if we could have an early check in and they said they couldn’t accommodate right then but could check me in soon and would give me a call – fine. We walked around for awhile and then decided to eat at the sports bar in the hotel.
They have beer and appetizer specials on the day of Cardinals games so it’s worth checking out on those days. The food is OK.
So after we were done eating I still had not received a phone call. It was now 2pm and we needed to leave to go to the game. Not only that, but we had wanted to put the meal on the room to get points for it. I headed back to the front desk to inquire about our room and was told they still didn’t have a room available for early check-in. I then pointed out that it was after 2pm and no longer “early.” They checked on the rooms and informed me they were not ready. So I headed back to the bar, and now I was getting angry. Around 2:30pm my phone rang and we were told our room was ready. At this point I was starting to write this post in my mind and it wasn’t going well for them.
In the end, typical Hyatt hospitality saved the day. The manager asked us how much are meal was at the restaurant and I informed him it was around $60 and charged to the room number they had given me earlier. He told me that the meal was on them and there would be a $60 credit on our room to cover it! Alls well that ends well!
We were a bit late for the game but considering I only paid $55 for the room I was pretty pleased with this.
Any restaurant suggestions?
For breakfast, take the 15 minute walk to Rooster!! This place is delicious, with unique and traditional breakfast items. They have sweet and savory crepes and a whole variety of Bloody Marys. There is usually a line so buy a Mimosa or Bloody Mary while you wait and see if you can maybe snag a seat at the bar, which is first come first serve, to cut down on your wait!
Cost of 1 night:
As I mentioned before this is a category 2 Hyatt so it cost 8K point or 4K points + $55 if you are doing points+cash. This is OK value in the winter or during the weekend, but on weekends during the summer when regular rooms are going for >$250 this is a great value!
This is a GREAT category 2 Hyatt in the middle of everything in St. Louis. Whether you pay with points or points+cash, there is great value to be had here in the summer months. Heck, with the 20% points refund going on right now I actually got 800 points back and if I had picked the 1K point instead of the wine and nuts for being a Diamond member, my stay would have only cost 2,200 points and $55 for a room that was going for $350 a night before being sold out! And we had TWO rooms for that price!
As someone that lives about 90 minutes away, this hotel makes for a great weekend get away and the perfect spot for St. Louis sporting events.