Lounge Review: American Express Centurion Lounge Dallas (DFW) Airport

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Lounge Review: American Express Centurion Lounge Dallas (DFW) Airport

Lounge Review: American Express Centurion Lounge Dallas (DFW) Airport

In honor of my 4th trip to the DFW Centurion Lounge (I am eating breakfast there now) in the last 4-5 weeks, I thought it was finally time to do a review.  When it comes to domestic lounges my expectations are not very high.  Typically they are simply a place to get away from the crowds of the airport, have a nice place to sit, a free drink and maybe a snack.  The American Express Centurion Lounges, however, are in a class of their own. They offer more than simply a quiet oasis and have amenities that puts them in a separate class above.

There are currently 4 Centurion Lounges in the United States (San Fransisco, Dallas, New York-LGA and Las Vegas) with a new location to open in Miami later this year and a smaller version (Centurion Studio) to open in Seattle as well.

Each of these lounges can be accessed by members holding the American Express Platinum, Business Platinum or Centurion cards.  I wrote about my experience with the Platinum card HERE and just started another free year of all these benefits with Katie getting the Ameriprise version recently.  This card allows entry for the member and 2 guest or any immediate family members.  Day passes are also sold for $50 to other American Express card memebers.

THE DFW CENTURION LOUNGE

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Entrance

(Click for bigger, better quality pictures, sorry if they are sideways)

These pictures are from a few different visits but hopefully will give you a good feel for the lounge. It is located in Terminal D of Dallas-Fort Worth international Airport across from Gate D17. There are several lounges in this area but you will find the Centurion Lounge up an escalator kind of in the middle of a central eating area with several restaurants.  It is open each day from 5:30am-10pm with the Spa closing at 8pm.

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After ascending the escalator you arrive at the beautiful front desk where you hand the attendant you AMEX card and plane ticket.  They will usually ask if you would like a card with the WiFi password and if you would like a spa treatment.  The lounge offers complimentary treatments at Exhale Spa in the lounge including 15 min massages, facials and manicures.  They generally fill up fast so you should sign up when you check in if interested!

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Glide to your Oasis

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Beautiful Front Desk

Looking to your right at the front desk is an area with lockers and a another small area with self serve espresso and coffee. Just past this is a sitting area with several private seats, a large table, 2 computers and a kids’ room. When turning left upon entering this area you will see the Spa area and continuing around you will reach the showers. Directly behind the front desk (if you could see through the wall) is the hall that has the lounge bathrooms and shower area. You need to go to the front desk to be let into a shower room.

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Looking to your right at the front desk

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Espresso Machine

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Lockers

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Seating area with kids room behind you and computers and Spa area at the far end

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Kids’ Room

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Large Table to work on

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Door to Spa and Departures Board

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Waiting inside the Spa

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Where I got my free massage!

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Hallway with showers/bathroom on right, Spa at far end

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Shower Room

dfw dallas centurion lounge american express review

Shower Room

dfw dallas centurion lounge american express review

Shower room

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Shower

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Really nice shower

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Towel, shampoo, soap, etc

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Other amenities

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Regular Bathroom

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Hall leading from the bathroom to FOOD!

Going to your left at the front desk or continuing down the hall from the bathrooms you will encounter a hall with tons of windows, unique seating and some tables. You will then reach the area with a buffet and more seating. As you continue on there are continuous windows on your left and a bar on the right with another lounging area straight ahead with TV and sleep chairs (which I slept a solid 3 hours post-call on one of my trips last month) behind it.

(Click for bigger, better quality pictures, sorry if they are sideways)

dfw dallas centurion lounge american express review airport business first class elite lounge

Lots of interesting artwork

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More seating, closer to FOOD

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Looking back at the entrance to Dining Area

 

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Buffet

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Dining Area

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Awesome bar!

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Lounge area just past the dining area and bar

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Sleeping couches behind the wall with TV

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Sleep Couch

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View of gates

The food and drinks are great in this lounge and are WAY better and FAR more extensive than other domestic lounges. While you can go to the buffet to get food and the bar to get drinks, there are also servers constantly going around getting you drinks or utensils or other things you may need! The menu is usually the same here each day, but every few months they will change things up! You can find all the menus online.

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Food Menu

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Cocktail Menu

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Wine Menu

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Wine Menu

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Fresh Fruit on the Buffet

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Breakfast!

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More Breakfast with mandatory chips and salsa

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Yum!

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Breakfast

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Dinner- Chili Braised Short Rib Tacos, Chips and Guac

In conclusion, the DFW Centurion Lounge is the best domestic lounge I have ever been to and is actually better than some international Business and First Class Lounges (I’m looking at you JAL First Class Lounge SFO).

This is a lounge I would get to the airport early for or not mind having a little longer layover so that I could spend some times here!  RECOMMEND

Stay tuned as Joe will be reviewing the Las Vegas Centurion Lounge later this week!

7 Comments on “Lounge Review: American Express Centurion Lounge Dallas (DFW) Airport

  1. Kevin, great review, I just visited the lounge this week and had a great time before returning to LGA (where I also have been a few times). I had two cocktails (using your pic of the menu since the bar had only 1? available for the entire bar) including the white mimosa and tex/mex which was very spicy. I also had lunch there which was very good and plentiful. It was pretty crowded on a Wednesday afternoon but I got a massage appt within 40 min of arrival and a table after a little wait then switching to the bar. I was there about 2.5 hrs and they had two reserved tables which were never occupied, maybe for VIPs? Bartenders were very friendly and very generous with their pours. Can’t wait to go back!

    • Thanks Mark! Glad you enjoyed your visit! I definitely think this is one of the best, if not the best domestic lounge in the US and always look forward to stopping by. Sounds like you really made the most of your visit!

  2. I am absolutely disgusted. I am a single father traveling with my 3 children, one of whom just turned 19 years old, and the check-in staff (her name is Virginia) refused us entry unless we paid $50 for the eldest daughter (whom she said would have been free if I had said she were my “domestic partner” accompanying me with my younger children!!!). Even the telephone agent I called did not see a problem with entry, but Virginia actually argued with him to say that it was too late because I already identified my daughter as an adult child and not a “domestic partner.” When she argued the Amex phone agent to silence by pointing to “and/or” language in a policy manual, she actually handed me the phone saying “Here he is to tell you I’m right.” Just a week ago in Miami, I was told that the minor children counted as a single guest and my daughter counter as another guest, so there was no issue with Centurion access. Amex needs to teach its employees their own ridiculous legal-language policies (including the phone agents who sell you up to Platinum) and apply them evenly and sensibly across the system. Virginia was not particularly rude, but she was far from pleasant or diplomatic; rather, she was stern and actively worked to deny me entry WITH MY CHILDREN TO RUIN THE LAST DAY OF OUR FAMILY VACATION. In no way should someone like that be given a customer relationship position in a hospitality setting. Since I was not shown the manual that she relied on, I am going to take this up with my Amex corporate account representative. I canceled my personal Amex years ago because of similar nonsense from a staff member on the phone and I fully expect this employee’s forceful effort to deny me this major benefit to become an issue in whether my business continues with Amex at all. Beware with Amex… and when in doubt, just say “domestic partner.”

  3. If I’m arriving at DFW can I still go to the Centurion lounge or is it only for departures?

      • Sweet! Looking at the terms it just says that you must have a same-day boarding pass but doesn’t mention that you must be departing from the airport the lounge is in. It would be great to have some dinner and a drink before heading into town after the flight.

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